Okay, here's the thing. There is no staff to spend hours dealing with emails, so I'm not encouraging their use- Forestheart Studio is primarily an on-site retail store, rather than a mail order or internet store. We'll happily ship things to you, but coming in or calling on the phone are greatly preferred over email, because we can ask/answer the many questions that usually come up, and clear up the confusions much more efficiently. And the phone gets answered in a timely manner- but email can get lost in the dozens (or more) that pile up each day. One of our strengths is our knowledgable staff- and the benefit of that just doesn't come across smoothly via email.
I need to preserve time to do the wonderful things that are the reason for Forestheart Studio- so please help keep the creativity thriving, call if you can, email sparingly, and please be specific in subject lines!